90 results found for ARTHRITIS (HIP) Clinics in KINGSTON, SOUTH LONDON

Professional and prompt

Completely professional & great physio.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great experience from start to finish

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

Very good attention from all the staff.

Great all round

Very professional, explained the reasoning, treatment and future care properly. Tests done with ease

Everyone was friendly and I didn’t have to wait long.

The location and staff; Amazing