157 results found for ARTHRITIS (HIP) Clinics in PRIMROSE HILL, CAMDEN

Very professional and efficient

we were only in the hospital for a relatively short period

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

Helpful staff and nice facilities

Professional and prompt

Completely professional & great physio.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very speedy checkin

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.