23 results found for BRONCHIECTASIS Clinics in HARROW, WEST LONDON

very good fascilities

Very efficient.. excellent treatment

Good service and kept very clean and staff was very friendly

Harefield is a great hospital with great people

KInd reception at entrance and friendly asistance at waiting area.

Good and helpful staff

Excellent facility and specialists

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Lovely experience