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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
St Johns Wood, London, United Kingdom, NW8 7JA
Great patient service. Always on time and caring.
4.67
2602
patient reviews
St Thomas Street, London, United Kingdom, SE1 9BS
Better signage would be helpful.
4.78
3597
patient reviews
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Very kind staff
4.71
476
patient reviews
108 Harley Street, London, United Kingdom, W1G 7ET
The staff was friendly, the facilities were clean, and the service was prompt and professional.
4.89
106
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Great experience from start to finish
4.87
237
patient reviews
24 Portland Pl, London, United Kingdom, W1B 1LU
Outstanding
4.90
62
patient reviews
30 Devonshire Street, London, United Kingdom, W1G 7AF
Excellent staff and very prompt.
4.91
30
patient reviews
101 Harley Street, London, United Kingdom, W1G 6AH
All staff are beyond helpful and friendly
4.96
24
patient reviews
38 Giltspur Road, London, United Kingdom, EC1A 7BS
I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.
4.66
34
patient reviews