32 results found for DEPERSONALISATION Clinics in WESTCOMBE PARK, BLACKHEATH

Polite staff, clean environment

The hospital is always clean and child friendly. Staff are always polite and helpful. Great hospital overall.

Extremely friendly patient and courteous reception staff and concierge.

An incredibly supportive environment, staffed by highly competent and caring individuals.

Great team. Incredibly efficient and professional.

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Experience at this hospital very pleasant

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Coming here saved my life. I will be eternally grateful to the staff here for their help. Thank you