100 results found for EYE PROBLEMS Clinics in KENSINGTON, CENTRAL LONDON

Excellent

Good location in London.

Excellent. Well looked after. Friendly and caring nurses

Amazing service and treatment from start to finish

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very efficient - very soon after I arrived, I was taken to the downstairs room to have the battery of tests done, and then almost immediately went upstairs to see Caroline. All very thorough and reassuring. The selection of frames was also very efficient - and patient, allowing me to try on a lot of different ones.

Excellent service!

The hospital is always clean and child friendly. Staff are always polite and helpful. Great hospital overall.

All staff were very polite and friendly and efficient.

Extremely friendly patient and courteous reception staff and concierge.