69 results found for GLAUCOMA SURGERIES Clinics in GUNNERSBURY, WEST LONDON

Good professional care.

Love this Hospital.

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Polite, welcoming staff, & a hygienic & beautifully decorated environment.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Professional and prompt

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

Great facilities, helpful and friendly staff and consultant explained everything clearly

very good fascilities