66 results found for HIP ARTHROPLASTY Clinics in HAYMARKET, WEST END

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Wonderful

Great patient service. Always on time and caring.

Facilities are good. Staff were friendly and helpful.

They were fine front desk could be a bit nicer but was clean and spacious

Great experience from start to finish

One Welbeck was a pristine experience!

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated

Great all round

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.