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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
5th Floor UCH Macmillan Cancer Centre, Huntley Street, London, United Kingdom, WC1E 6AG
Brilliant service so far. I feel that I am in the best possible hands
4.75
232
patient reviews
25 Harley Street, London, United Kingdom, W1G 9QW
Very positive!
4.82
555
patient reviews
38 Giltspur Road, London, United Kingdom, EC1A 7BS
I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.
4.66
34
patient reviews
114A Harley St, London, United Kingdom, W1G 7JL
Clear communication and great service.
4.78
190
patient reviews
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Very kind staff
4.71
476
patient reviews
80 Cheapside, City Of London, United Kingdom, EC2V 6EE
Very helpful and friendly would recommend this clinic to others and the price was affordable well done
4.95
28
patient reviews
Inside Freedom Clinics 34 North Colonnade Shopping Mall, Canada Place, Canary Wharf, London, United Kingdom, E14 5HX
Easy to book, excellent location, friendly staff
4.98
322
patient reviews
95 Harley Street, London, United Kingdom, W1G 6AF
We had a video consultation
4.75
378
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Great experience from start to finish
4.87
237
patient reviews