35 results found for NEURODEGENERATION Clinics in MITCHAM, MERTON

Wonderful

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

Great patient service. Always on time and caring.

Less than approachable receptionist. Excellent Consultant service with five stars

Great team. Incredibly efficient and professional.

Great experience from start to finish

Facilities are good. Staff were friendly and helpful.

Friendly, organised and efficient with minimal wait time

Everyone was friendly and I didn’t have to wait long.