91 results found for PATENT FORAMEN OVALE (PFO) CLOSURE Clinics in NORTH WEST, ENGLAND

All the Staff are very pleasant and appointment on time.

I felt safe and cared for. I was treated with dignity, kindness and respect. Also I felt the staff support and care. All staff spent time talking with me, explaining procedures. Thank you!

Facilities are good. Staff were friendly and helpful.

After arriving early for my appointment I was seen promptly. The staff were very efficient and friendly.

Appointment was on time and all the staff were friendly and welcoming

Positive experience, totally stress free.

The doctors, nurses and staff are incredibly friendly and clearly care about one another and the patients. Doctors in the Sainsbury’s Wing are fantastic, capable and empathetic but clearly overworked with shifts that are longer than they should be. I would say the same goes for the nurses. There is a serious shortage of staff, which is problematic for a private facility. The building in itself and the rooms are in desperate need of renovation and modernisation. Nutrition needs to be much more of a priority as it forms a crucial part of a holistic treatment.

Very efficient

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Harefield is a great hospital with great people