100 results found for POST-OPERATIVE PAIN Clinics in EAST MIDLANDS, ENGLAND

I very much like this hospital. I have never had to wait more than a few minutes and the staff are always pleasant. The hot chocolate machine is a lovely additiona and the specialists are world class.

Staff very welcoming and friendly

Excellent professional service from all staff particularly Louise

Clinically excellent with a "family feel."

Wonderful

very effficient

Very kind staff

Excellent standards throughout.

Extremely friendly patient and courteous reception staff and concierge.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.