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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
St Johns Wood, London, United Kingdom, NW8 7JA
Great patient service. Always on time and caring.
4.67
2602
patient reviews
St Thomas Street, London, United Kingdom, SE1 9BS
Excellent standards throughout.
4.78
3596
patient reviews
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Very kind staff
4.71
476
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Great experience from start to finish
4.87
237
patient reviews
Chalybeate Close, Southampton, United Kingdom, SO16 6UY
Very professional
4.94
19
patient reviews
HCA Outpatients The Shard, 6th Floor The Shard, 32 St Thomas Street,, London, United Kingdom, SE1 9BSA
Friendly and professional answering my numerous questions patiently and comprehensively. Engendered confidence.
4.89
13
patient reviews
38 Giltspur Road, London, United Kingdom, EC1A 7BS
I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.
4.66
34
patient reviews
Cleveland Clinic Moorgate Outpatient Centre, 55 Moorgate, London, United Kingdom, EC2R 6BH
All very smooth and efficient
4.96
11
patient reviews
941 Great West Road, Brentford, Middlesex, United Kingdom, TW8 9DU
Very pleasant environment, competent and friendly staff
4.72
334
patient reviews