86 results found for SHOULDER ARTHROSCOPY Clinics in HERTFORDSHIRE, EAST OF ENGLAND

we were only in the hospital for a relatively short period

Very speedy checkin

The staff were polite and welcoming and made me feel very comfortable

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Quick and easy check in with reception. Was expected and forms to complete were ready as soon as I arrived. Receptionist was friendly and efficient. Comfortable waiting area.

Positive experience, totally stress free.

Friendly and quick

I felt safe and cared for. I was treated with dignity, kindness and respect. Also I felt the staff support and care. All staff spent time talking with me, explaining procedures. Thank you!

Professional and prompt

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.