81 results found for TORN MENISCUS (CARTILAGE) Clinics in KENSAL GREEN, BRENT

Great patient service. Always on time and caring.

Very professional and efficient

Great facilities, helpful and friendly staff and consultant explained everything clearly

Great experience from start to finish

The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!

Professional and prompt

Outstanding facilities

Facilities are good. Staff were friendly and helpful.

Love this Hospital.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.