77 results found for UPPER GASTROINTESTINAL CONDITIONS (OESOPHAGUS & STOMACH) Clinics in WALTHAM FOREST, EAST LONDON

Experience at this hospital very pleasant

Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.

Very clean and on time didn't have to wait longer than my arranged appointment time

Better signage would be helpful.

This is my second experience, I was so pleased and happy that even though I was afraid of having a tooth pulled, I felt so comfortable that I can recommend it with peace of mind. I would like to thank my doctor Esen Ali Günay. I would like to thank the nurse Berfin Hanım very much. He took great care of me, I left very happy. I listened to all the advice my doctor gave me. It has been 2 weeks and I am very comfortable and my teeth are healthy 😊😊😊

Professional and prompt

Great patient service. Always on time and caring.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Love this Hospital.

Very calm and reassuring atmosphere where every member of staff from the cleaner to the consultant was polite and helpful.