4.77

I was told that my operation would be in the morning and to arrive at 07.30 but had to wait until mid afternoon.

I arrived early in the day and was well looked after, everything was explained to me by all within the first hour, had to wait most of the day for the operation which I didn’t mind but no information/update as to what was happening and had to ask, otherwise all good

I was very impressed with both doctor and nursing staff. Professional, cheerful staff made me feel very at ease both before , during and after my surgery.

Excellent!

The reason for my "Average" rating for wait time is that there was no instruction of where to go on the day of the procedure and so as I have previously been attended to on the ground floor this is where I waited. It wasn't until after the alloted time that I enquired at the reception desk as was told to go to the first floor. As I was by this time now late the staff were in a rush to process me which led to some stress for them and therefore me. Not an ideal way to start the process. Everything after that was absolutely fine. The staff were very helpful and friendly.

This was my first experience of BPH and I was very satisfied with the overall service, particularly the professional medical aspects. The only issue was obtaining a parking place because of lack of available spaces

Cannot fault the medical staff & it's brilliant they're putting NHS equipment to good use, out of hours. However, the financial process was very poor having never received any form of quote, estimate, T&C's, guidelines etc. prior to the operation, so never sure of what the total cost or coverage of services were going to be. As for post operation, we received multiple inaccurate invoices, most of which we had to collate, validate & challenge before settling. Very happy with final outcome & the professionalism of all the staff concerned, especially Sarah Mailing & Asher, but a shame about the paperwork challenges which added stress to an otherwise beneficial outcome.

First class experience.

I was treated promptly, professionally and with great care at the Glaucoma Clinic both by Mr Kinsella and by his colleagues. The nursing staff were very empathetic and couldn’t be more friendly and caring. I highly recommend this department.

Very efficient