I was kept waiting for over half an hour and would have appreciated a member of the team letting me know that Ms Hicklin was running late and how long a delay to expect. Otherwise a very satisfactory experience and I am really glad that my GP suggested I pursue treatment with Ms Hicklin. She is clearly a trail blazer in her field and i hope the treatment of Cricopharyngeal dysfunction will one day become available on the NHS.

Brilliant, efficient and extremely helpful.

Miss Hicklin was very professional as well as being welcoming and reassuring. I received a lot of information regarding the procedure allowing me to feel relaxed and confident in Miss Hicklins knowledge.

Lucy was very helpful in the consultation, explained all my symptoms and the procedure thoroughly as well as answering all the questions I had. The whole process was very smooth sailing and I couldn’t recommend Lucy high enough.

I first contacted Lucy late June 2023 regarding the Botox injection for RCPD (inability to burp) and was able to get an appointment early Sept. I was nervous for the treatment, but Lucy was understanding, professional and reassuring. The treatment itself was surprisingly quick and nowhere near as uncomfortable as I had prepared myself for! Lucy is clearly a highly experienced specialist, and I'm so thankful that this treatment exists. (Just 30 hours after the injection, I started burping which is honestly incredible to me). I can't emphasise enough how refreshing it is to finally find a doctor who not only understands this still relatively unknown condition but can actually treat it. I would highly advise anyone suffering with RCPD to contact her.

Everything very professional. Would have the procedure done again without hesitation if necessary—although I hope I won't need to

I found Ms Hicklin to be perfectly thorough And reassuring in her practice. She has a kind and soft manner and put me at ease With my concerns. She provided me with excellent care and I liked her very much. I have no hesitation in recommending her .

Explained things quickly and was very reassuring

Lucy was very pleasant and professional and immediately put me at ease.

Lucy is absolutely incredibly. She put me at ease, is so knowledgeable and talks you through the whole process. Highly reccomend!