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UPANDRUNNING Medical Center LLC

UPANDRUNNING Medical Center LLC

675 Al Wasl Rd, Dubai, United Arab Emirates

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All reviews(189)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Back Pain (46)
Shoulder Pain (41)
Lower Back Pain (40)
Sports Injuries (40)
Neck Pain (35)

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*Star rating based on patient reviews

189 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

very good and friendly environment, always helpful.

29 Mar 2024verified patient
Patient seen for:
Rehabilitation
Knee Pain

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was treated at a personal level which is nice to see knowing that there are other customers in there.

28 May 2024verified patient
Patient seen for:
Back Pain

2.5

1.00
Overall Experience
5.00
Cleanliness
3.00
Friendliness
1.00
Wait time

Experience at the facility itself was great. WhatsApp communication is poor with around 5 hours of wait time for responses, that’s if I get a response at all. Many cases where my messages would just be read and ignored.

25 Apr 2024verified patient
Patient seen for:
Dislocated Shoulder
Shoulder Arthroscopy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Amazing! The whole team are great, from the people on reception to the physios, to Doctor Gus!

17 May 2024verified patient

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Really great center with clear instructions and good doctors and facilities. One improvement could be to get better systems for whatsapp tracking of appointments

18 May 2024verified patient
Patient seen for:
Lower Back Pain
Shoulder Pain

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Great medical centre. Never waiting long. Runs very smooth. Very friendly staff. Lots of follow up remi ders via WhatsApp which helps.

20 May 2024verified patient
Patient seen for:
Hamstring Injury
Sports Injuries
Knee Pain

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Extremely supportive and patient centric

12 May 2024verified patient
Patient seen for:
Back Pain
Shoulder Pain
Knee Pain

3

3.00
Overall Experience
5.00
Cleanliness
2.00
Friendliness
2.00
Wait time

The clinic was very clean and tidy and the doctor I saw was so friendly and really took the time to listen to what I had to say. Unfortunately the clinic is let down by the reception team. It took longer than it should to get a reply on whats app and when I walked into the clinic and walked to the desk I was greeted by a young girl who I think was called Becky and didn't feel welcome at all. She was cold and rude. I will definitely be back however I feel your customer service staff need some more training.

10 May 2024verified patient
Patient seen for:
Lower Back Pain
Back Pain

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

A very friendly environment and very professional. A great Rehab Center .

10 May 2024verified patient
Patient seen for:
Knee Pain