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Cataract Surgery South Kensington
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9-11 Bath Street, London, United Kingdom, EC1V 9LF
The overall experience from start to finish was fantastic, the calm manner everything was explained in, to the day of the eye surgery and the surgery itself went smoothly. However on completion of all the procedures it was at the point of payment where there an issue, the fee had been emailed correctly which reflected the invoice, however the team taking the payment were adamant the price had changed, this was resolved but looked very unprofessional, the payment system needs to be reviewed. The Practice Manager was not at fault here all communication made from start to finish was clear.
4.72
4419
patient reviews
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Clinically excellent with a "family feel."
4.83
3513
patient reviews
60 Grove End Road, London, United Kingdom, NW8 9NH
Wonderful
4.73
3775
patient reviews
25 Queen Anne Street, London, United Kingdom, W1G 9HT
The team at the London hospital were all very welcoming and made me feel completely at ease prior to my surgery. They guided me fully through the pre-op, operation and post-op processes and were clear and detailed in my treatment plan post op. All areas of the hospital were immaculately clean. The surgery itself was quick, and ran entirely to schedule. Overall thrilled with the experience and the results.
4.90
640
patient reviews
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!
4.74
1862
patient reviews
St Johns Wood, London, United Kingdom, NW8 7JA
Great patient service. Always on time and caring.
4.67
2602
patient reviews
18-22 Queen Anne Street, London, United Kingdom, W1G 9HU
Excellent service!
4.83
110
patient reviews
153-173 Marylebone Road, London, United Kingdom, NW1 5QH
The Weston Eye Hospital is the only hospital in my experience, who gives the feeling that the first priority of the hospital is to treat your problem (and not to make sure I am going to pay)
4.55
86
patient reviews
53 Parkside Wimbledon, London, United Kingdom, SW19 5NX
Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.
4.80
649
patient reviews