62 results found for MACULAR HOLE Clinics in SOUTH KENSINGTON, KENSINGTON

Clinically excellent with a "family feel."

Wonderful

The overall experience from start to finish was fantastic, the calm manner everything was explained in, to the day of the eye surgery and the surgery itself went smoothly. However on completion of all the procedures it was at the point of payment where there an issue, the fee had been emailed correctly which reflected the invoice, however the team taking the payment were adamant the price had changed, this was resolved but looked very unprofessional, the payment system needs to be reviewed. The Practice Manager was not at fault here all communication made from start to finish was clear.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Good location in London.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

We had a very positive experience. It's a very professional environment modern light and clean and the best of all was Mr Neddendorf. Very knowledgeable, gave us excellent information he's highly knowledgeable and competent in his field clearly a very good specialist as well as a very nice man. We were very pleased with our visit and delighted that we became aware of him and the clinic through the macular society video.

Professional and prompt

Great patient service. Always on time and caring.