74 results found for CHEILECTOMY Clinics in HACKNEY, EAST LONDON

The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!

Very positive!

Love this Hospital.

Nice place, helpful staff.

Great patient service. Always on time and caring.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

Great experience from start to finish

Facilities are good. Staff were friendly and helpful.