86 results found for EYE PROBLEM Clinics in BRENT, WEST LONDON

we were only in the hospital for a relatively short period

Highly professional research of individual patient’s diagnosis Administration — spot on Response to surgical queries given immediately and clearly stated

Very positive!

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Helpful staff and nice facilities

The NHS staffs are professionals and friendly. The staff attend to patient quickly as soon as one arrived. Above all the nurses and the consultants, they are excellent in all their endeavours.

All the staff were so helpful and friendly. I believe that I got very good service at a reasonable price

Professional and prompt

Friendly service and quick and experienced

Polite, welcoming staff, & a hygienic & beautifully decorated environment.