150 results found for EYELID SURGERY (BLEPHAROPLASTY) Clinics in BRENT, WEST LONDON

we were only in the hospital for a relatively short period

Highly professional research of individual patient’s diagnosis Administration — spot on Response to surgical queries given immediately and clearly stated

Very good communication prior to and on the day of the operation apart from the receptionist. Post medication and sick leave were not delivered on time and I really struggled to get them. Post operation phone calls did not address my concerns such as dropping eyelid on the inside corner of right eye. Furthermore, I did not get the phone call six months after the op.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Friendly. Efficient. Seen on time. Made to feel welcome.

Extremely friendly patient and courteous reception staff and concierge.

Staff were very professional and helpful

excellent all round

Polite, welcoming staff, & a hygienic & beautifully decorated environment.

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.