Barts Health London Private Care
W Smithfield, London, United Kingdom, EC1A 7BE
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*Star rating based on patient reviews
44 reviews
5
a privilege to have this facility providing care for so many people in London
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
09 Oct 20235
World class care
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
07 Jul 20235
I felt very well looked after
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
10 Jul 20235
Extremely friendly and comforting.
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
10 Jul 20232.75
Staff on main desk when you enter the building (giving directions) were extremely unfriendly. There was no ‘hello’ or ‘how can I help?’ Not even a grunt… nothing. Staff on the check in at Clinic 1 we’re equally unfriendly - the same. And at Clinic 3 (where I accidentally went) didn’t even bother looking up… The hospital was clean apart from the downstairs canteen- the seating was old and vandalised. The staff were friendly.
Thank you for your valuable feedback. We are very sorry to hear about your experience with us. We would like to take the opportunity to discuss this further with you in order to improve our patient experience and address your concerns about the service you have received. If you would like to, please contact us at info.bartsprivatecare@nhs.net and a senior member of the management team will contact you. Kind Regards, the Private Patient Team.
10 Jul 20235
Fast response. They provide excellent treatment and service.
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
05 Oct 20234.75
Great and very professional
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
15 Nov 20235
Went into St Barts for Minimal Invasive Mitral Valve Surgery. The treatment I received could not have been better, the staff team worked so well together and came across as the ultimate professionals, working together to insure that patients were always the priority, and that the treatment and care given was the best possible. I can only say that I was most impressed and am very grateful to all concerned in my treatment and recovery.
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
06 Nov 20233.25
Both on entry and exit I was waiting around 4 hours. This was really bad as I started feeling pain whilst waiting to leave in the exit lounge, where no one was monitoring me. I went to the staff base once and then again my wife had to ask for medication for me. I should not have been told to leave the bed until all medication that I needed to take was ready. This also meant I was left trying to getting home during rush hour traffic which took longer as a result.
Thank you for your valuable feedback. We are very sorry to hear about your experience with us. We would like to take the opportunity to discuss this further with you in order to improve our patient experience and address your concerns about the service you have received. If you would like to, please contact us at sbh.privatepatient@nhs.net and a senior member of the management team will contact you. Kind Regards, the Private Patient Team
06 Nov 20234.75
Upon admission the shower room en suite to my room and in particular the toilet needed cleaning. This was carried out within 2 hours. ICU & HDU amazing but assistance to progress once back on the ward seemed slightly lacking. That said you have mostly wonderful nursing staff who I mentioned individually on the form I was asked to complete before leaving the hospital
Thank you for your feedback. We appreciate you taking the time to share your positive experience of using Barts Health London Private Care with us. Best wishes, the Private Patient Team.
12 Jan 2024