St Mary's Square, Bury Saint Edmunds, United Kingdom, IP33 2AA
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*Star rating based on patient reviews
165 reviews
5
Excellent
Thank you again for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at St Edmunds Hospital! Kind Regards The St Edmunds Hospital Team
4.5
Clean with supportive staff. Site decor/facilities could do with modernization.
Hi there, thank you for taking the time to leave a review for us at St Edmunds Hospital and thank you for the feedback which is very important to the team here. We are working through a modernisation programme, which started in the most critical areas of the hospital, the theatres, and which has then moved to the accommodations which are ongoing; both of which we felt were necessary for our patients treatment and recovery. We are then following up with other areas of the hospital. We are glad you found our staff to be so supportive during your experience here at St Edmunds Hospital. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown
4
I couldn't get out at 18.50 after my operation - the front desk was unoccupied and the doors locked. The place had the feel of a private hospital on the edge of viability and I assume there is no RMO and I certainly would not want anything major done there. I speak as somebody who did 20 years of private general surgery in a real private hospital.
Hi, thank you for your review; we are happy to pass along your comments to the team here at St Edmunds Hospital! May I assure you that we do have an RMO onsite whenever patients are onsite and in the evenings we hold the security of staff and patients as a top priority, with staff on duty available to assist with your departure. Kind regards Jo Colman-Bown
5
Excellent treatment from start to finish
Hi, we are very happy we could provide you with a positive experience and that we were able to go above and beyond your expectations. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown
5
very friendly and efficient reception. Pleasant and peaceful atmosphere to wait in. Wait time was as expected.
Hi, thanks for taking the time to leave a review. We are very happy we could provide you with a positive experience! Kind Regards The St Edmunds Hospital Team
4.75
All good apart from a slight wait time
Hi, we are very happy we could provide you with a positive experience and apologise for the slight wait time. Whilst we do all we can to ensure that appointments run on time, this is not always possible as both the hospital and consultants' priority is to ensure patients receive appropriate treatment which, at times can take longer than expected. I have shared your comments with the management team. If you have further needs or questions, please do not hesitate to contact us! Kind regards Jo Colman-Bown
4.5
Good hospital with great facilities and consultants.
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind Regards The St Edmunds Hospital Team
5
Effecient
We always strive to provide top quality service to every guest, and are pleased to hear that your experience here at St Edmunds Hospital was positive. Kind regards Jo Colman-Bown
5
The hospital is a very good local private hospital.
Hi there, thank you for taking the time to leave a review for us at St Edmunds Hospital. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown
4.75
Everybody was very friendly and welcoming, which made the experience much easier.
Hi, thanks for your praise and kind comments about our team. We are happy you found our staff to be so supportive during your experience here at St Edmunds Hospital. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown