220 Old Bedford Rd, Luton, United Kingdom, LU2 7HP
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*Star rating based on patient reviews
86 reviews
2.75
The care I received from most of staff was caring. When i first arrived however the organisation was chaotic. Carla, support staff was a constant source of help - she was the difference between me staying or leaving at times. Steven, support staff was also a great member of staff. I would not recommend Liberty House to another person for treatment for addiction, though, as the facilities are poor and not value for money. I often felt the staff were stretched for time, and care not consistant, depending on staff on. The lack of Doctor on sight was a shock, and often delays in contacting him by email, distressing. There was no psychiatric personnel here on sight either. I feel the online facilities advertised were not accurate as many activities not actually given.
We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly look into this matter further. Please email customerexperience@ukat.co.uk
4.5
Staff are wonderful. Made me feel at ease even though I was a total mess
thank you so much for taking the time to post the review, we are glad you had a good experience and wish you all the best in your recovery journey
4.5
Very positive experience, without doubt this clinic has saved my life. The staff here have then given me an opportunity to go and make my life better, enjoyable and full of possibilities. My counsellor, Jeanette, with always hold a special place in my heart for all of her dedication, knowledge and empathy. The other counsellors Cos and Jade have also been brilliant. Gosia and the support staff have also been brilliant, run a operation with limited staff. Only complaints would be the facilities are meh, NO GYM AND NOT ALLOWED ANY EQUIPMENT, and the house needs more staff
thank you so much for taking the time to post the review and providing us feedback, we are glad you had a good experience and wish you all the best in your recovery journey
4.25
I have had a good stay at Liberty House Clinic and enjoyed immensely the company of other fellows.
Thank you for taking the time to review our service. We wish you all the best in your recovery journey.
4.75
My time at Liberty House was very satisfactory, staff were approachable and helpful The therapy was fantastic , my therapist Jeanette was absolutely brilliant Food excellent 😃
Thank you for taking the time to review our service. We wish you all the best in your recovery journey.
4
The councillors here are first class & put so much time into working a tailored plan for you to detox, recover & stay clean.
thank you so much for taking the time to post the review, we are glad you had a good experience and wish you all the best in your recovery journey
4.25
I have mixed feelings on my time overall at Liberty House. The support staff, therapists and chefs were outstanding and i felt fully supported in that respect, however i do not feel the facilities and management were up to standard, and i don't think it was worth the money that it costed to come here.
We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly investigate this matter further. Please email complaints@ukat.co.uk.
4.25
The counselling has been outstanding. I have learnt so much here and feel much better equipped in my recovery. The support staff are absolutely wonderful; super approachable, warm, and understanding. However, at times, I have felt misunderstood and wounded. I am also not keen on the management, in fact it very much concerns me, and feel that the advertising for Liberty house (regarding facilities) is extremely misleading.
Thank you for taking the time to give us the review, we are glad you a good experience and wish you all the best in your recovery
4.75
Amazing spiritual journey and amazing staff
Thank you for taking the time to leave a review and so pleased you had such a good experience at Liberty House. We wish you all the best in your recovery journey.
5
My treatment at Liberty House has been excellent. I am very pleased with my intervention treatment and therapy. There was excellent care and appropriate care was put in place this included individual counselling and group work. Furthermore, art therapy, music therapy, yoga, sound therapy, meditation, workshop have helped my alcohol addiction and personal growth. I can thoroughly recommend treatment and care at Liberty House with its holistic approach.
Thank you for taking the time to leave the review, and we wish you all the best your journey from now onwards, please do keep in touch