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Liberty House

Liberty House

220 Old Bedford Rd, Luton, United Kingdom, LU2 7HP

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Reviews

All reviews(86)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (60)
Addiction (44)
12-Step Addiction Programme (19)
Depression (14)
Group Therapy (10)

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*Star rating based on patient reviews

86 reviews

2.75

3.00
Overall Experience
2.00
Cleanliness
3.00
Friendliness
3.00
Wait time

The care I received from most of staff was caring. When i first arrived however the organisation was chaotic. Carla, support staff was a constant source of help - she was the difference between me staying or leaving at times. Steven, support staff was also a great member of staff. I would not recommend Liberty House to another person for treatment for addiction, though, as the facilities are poor and not value for money. I often felt the staff were stretched for time, and care not consistant, depending on staff on. The lack of Doctor on sight was a shock, and often delays in contacting him by email, distressing. There was no psychiatric personnel here on sight either. I feel the online facilities advertised were not accurate as many activities not actually given.

17 Aug 2022verified patient
Patient seen for:
Alcoholism
Group Therapy
Addiction

Reply from Liberty House

We are sorry to hear that ​Liberty House​ did not meet your expectations especially as we normally receive such positive feedback. We will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

05 Oct 2022

4.5

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff are wonderful. Made me feel at ease even though I was a total mess

05 Oct 2022verified patient
Patient seen for:
Trauma
Depression
Alcoholism

Reply from Liberty House

thank you so much for taking the time to post the review, we are glad you had a good experience and wish you all the best in your recovery journey

10 Oct 2022

4.5

5.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very positive experience, without doubt this clinic has saved my life. The staff here have then given me an opportunity to go and make my life better, enjoyable and full of possibilities. My counsellor, Jeanette, with always hold a special place in my heart for all of her dedication, knowledge and empathy. The other counsellors Cos and Jade have also been brilliant. Gosia and the support staff have also been brilliant, run a operation with limited staff. Only complaints would be the facilities are meh, NO GYM AND NOT ALLOWED ANY EQUIPMENT, and the house needs more staff

05 Oct 2022verified patient
Patient seen for:
Alcoholism
Life Coaching
Post-Traumatic Stress Disorder (PTSD)

Reply from Liberty House

thank you so much for taking the time to post the review and providing us feedback, we are glad you had a good experience and wish you all the best in your recovery journey

10 Oct 2022

4.25

4.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have had a good stay at Liberty House Clinic and enjoyed immensely the company of other fellows.

09 Sep 2022verified patient
Patient seen for:
Group Therapy
Alcoholism
Addiction

Reply from Liberty House

Thank you for taking the time to review our service. We wish you all the best in your recovery journey.

12 Sep 2022

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My time at Liberty House was very satisfactory, staff were approachable and helpful The therapy was fantastic , my therapist Jeanette was absolutely brilliant Food excellent 😃

25 Aug 2022verified patient
Patient seen for:
Alcoholism

Reply from Liberty House

Thank you for taking the time to review our service. We wish you all the best in your recovery journey.

06 Sep 2022

4

4.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
4.00
Wait time

The councillors here are first class & put so much time into working a tailored plan for you to detox, recover & stay clean.

30 Sep 2022verified patient
Patient seen for:
Addiction
Depression
Trauma

Reply from Liberty House

thank you so much for taking the time to post the review, we are glad you had a good experience and wish you all the best in your recovery journey

05 Oct 2022

4.25

4.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have mixed feelings on my time overall at Liberty House. The support staff, therapists and chefs were outstanding and i felt fully supported in that respect, however i do not feel the facilities and management were up to standard, and i don't think it was worth the money that it costed to come here.

30 Sep 2022verified patient
Patient seen for:
Alcoholism
Addiction

Reply from Liberty House

We are sorry to hear that Liberty House did not meet your expectations especially as we normally receive such positive feedback. We will gladly investigate this matter further. Please email complaints@ukat.co.uk.

03 Oct 2022

4.25

4.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The counselling has been outstanding. I have learnt so much here and feel much better equipped in my recovery. The support staff are absolutely wonderful; super approachable, warm, and understanding. However, at times, I have felt misunderstood and wounded. I am also not keen on the management, in fact it very much concerns me, and feel that the advertising for Liberty house (regarding facilities) is extremely misleading.

29 Sep 2022verified patient
Patient seen for:
Addiction
Bipolar Disorder
Post-Traumatic Stress Disorder (PTSD)

Reply from Liberty House

Thank you for taking the time to give us the review, we are glad you a good experience and wish you all the best in your recovery

07 Oct 2022

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Amazing spiritual journey and amazing staff

01 Nov 2022verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Liberty House

Thank you for taking the time to leave a review and so pleased you had such a good experience at Liberty House. We wish you all the best in your recovery journey.

09 Nov 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My treatment at Liberty House has been excellent. I am very pleased with my intervention treatment and therapy. There was excellent care and appropriate care was put in place this included individual counselling and group work. Furthermore, art therapy, music therapy, yoga, sound therapy, meditation, workshop have helped my alcohol addiction and personal growth. I can thoroughly recommend treatment and care at Liberty House with its holistic approach.

30 Oct 2022verified patient
Patient seen for:
Alcoholism

Reply from Liberty House

Thank you for taking the time to leave the review, and we wish you all the best your journey from now onwards, please do keep in touch

07 Nov 2022