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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Robert & Lisa Sainsbury Wing, Du Cane Road, London, United Kingdom, W12 0HS

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Reviews

All reviews(206)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Angioplasty (13)
Arrhythmia (Irregular Heartbeat) (13)
Ovarian Cancer (13)
Heart Valve Problems (12)
Cardiac Ablation (9)

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*Star rating based on patient reviews

206 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very welcoming, efficient and make me feel safe.

31 Jul 2023verified patient

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Functional and efficient. Just what I wanted

31 Jul 2023verified patient
Patient seen for:
Haemochromatosis

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Overall a good experience I was well cared for

04 Aug 2023verified patient

4

5.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
3.00
Wait time

Rather a long time between arrival/preparation and procedure.

07 Sep 2023verified patient
Patient seen for:
Angioplasty

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The staff on the Sainsbury wing were very caring. My room was quiet and clean. It could be improved by having better air conditioning as it was exceptionally warm during my stay.

11 Sep 2023verified patient
Patient seen for:
Valve Repair or Replacement
Heart Surgery
Minimally Invasive Heart Surgery

Reply from Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Thank you for your feedback. We are very grateful and appreciate you taking the time to share your positive experience with us at The Robert and Lisa Sainsbury Wing. Best wishes, the Imperial Private Healthcare team.

15 Sep 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Everything went smoothly, no issues.

02 Aug 2023verified patient

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Everything could not have been more friendly and efficient.

12 Aug 2023verified patient
Patient seen for:
Angioplasty

4

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
2.00
Wait time

The ward itself is fine Access to and from the ward can be improved. The steps into ward without facility for less abled people needs to be improved

11 Aug 2023verified patient
Patient seen for:
Heart Valve Problems

Reply from Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Thank you for your feedback. We really appreciate you taking the time to share your experiences at the Robert & Lisa Sainsbury Wing and we will be looking into the concerns you have raised. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team would be more than happy to discuss any concerns. Best wishes, the Imperial Private Healthcare team.

16 Aug 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Prompt and friendly service Very attentive and helpful staff

11 Aug 2023verified patient
Patient seen for:
Uterine Artery Embolisation (UAE)

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff friendly and efficient.. Disappointed with the room, insufficient fresh air. Bathroom doors only swing doors that sometimes failed to stay closed, When a person cannot stand to wash the mirror is too high.

14 Aug 2023verified patient
Patient seen for:
Angioplasty

Reply from Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Thank you for your feedback. We really appreciate you taking the time to share your experiences at the Robert & Lisa Sainsbury Wing and we will be looking into the concerns you have raised. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team would be more than happy to discuss any concerns. Best wishes, the Imperial Private Healthcare team.

16 Aug 2023