Robert & Lisa Sainsbury Wing, Du Cane Road, London, United Kingdom, W12 0HS
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*Star rating based on patient reviews
206 reviews
5
Very welcoming, efficient and make me feel safe.
5
Functional and efficient. Just what I wanted
4.75
Overall a good experience I was well cared for
4
Rather a long time between arrival/preparation and procedure.
5
The staff on the Sainsbury wing were very caring. My room was quiet and clean. It could be improved by having better air conditioning as it was exceptionally warm during my stay.
Thank you for your feedback. We are very grateful and appreciate you taking the time to share your positive experience with us at The Robert and Lisa Sainsbury Wing. Best wishes, the Imperial Private Healthcare team.
5
Everything went smoothly, no issues.
5
Everything could not have been more friendly and efficient.
4
The ward itself is fine Access to and from the ward can be improved. The steps into ward without facility for less abled people needs to be improved
Thank you for your feedback. We really appreciate you taking the time to share your experiences at the Robert & Lisa Sainsbury Wing and we will be looking into the concerns you have raised. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team would be more than happy to discuss any concerns. Best wishes, the Imperial Private Healthcare team.
5
Prompt and friendly service Very attentive and helpful staff
4.75
Staff friendly and efficient.. Disappointed with the room, insufficient fresh air. Bathroom doors only swing doors that sometimes failed to stay closed, When a person cannot stand to wash the mirror is too high.
Thank you for your feedback. We really appreciate you taking the time to share your experiences at the Robert & Lisa Sainsbury Wing and we will be looking into the concerns you have raised. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team would be more than happy to discuss any concerns. Best wishes, the Imperial Private Healthcare team.